Why Join Us?

• Innovative Work Environment: Be part of a company that is revolutionizing plumbing with cutting-edge technology and a proactive approach.

• Competitive Compensation: Earn over $100,000 annually based on performance.

• Comprehensive Benefits:

• Medical Insurance: 100% of your premium covered.

• Paid Time Off: Competitive paid time off based on tenure and experience.

• Holidays: Enjoy six paid holidays plus one floater.

• Retirement: SIMPLE IRA with up to 3% matching funds.

• Fringe Benefits: Access to YMCA membership for you and your immediate family, Legal Shield, Costco membership, and a Friends and Family program.

• Ongoing Development: Continuous training and personal development to help you become a Trusted Advisor and provide premier plumbing services.

• Family Culture: Experience a supportive, collaborative environment where team members have the opportunity to connect beyond work.

• Work-Life Schedule: Three days off! Four ten-hour shifts per week, providing an extra day off and contributing to a balanced work-life schedule.

Role and Responsibilities:

As a Certified Plumbing Technician, you will:

• Perform Proactive Services: Use innovative techniques to prevent plumbing issues before they arise.

• Deliver Premium Service: Provide exceptional plumbing services with a focus on high-quality workmanship and customer satisfaction.

• Collaborate and Grow: Work closely with a dynamic team, engage in ongoing training, and contribute to our culture of excellence and support.

• Enhance Home Value: Help homeowners increase their property value through our cutting-edge plumbing solutions.

Specific Job Requirements:

Certified Plumbing Technicians must be able to perform the essential functions of the job with or without a reasonable accommodation, including as follows:

• Expert Plumbing Skills: Perform all plumbing repairs and replacements with precision, adhering to industry codes and our high AYSP standards.

• Hands-On Versatility: Utilize your soldering skills and perform necessary electrical work related to plumbing projects, ensuring comprehensive service delivery.

• Diagnostic Excellence: Troubleshoot and diagnose issues with confidence, clearly explaining problems and available solutions to clients.

• Thorough Inspections: Conduct detailed plumbing inspections, delivering clear and accurate findings to clients to help them make informed decisions.

• Accurate Documentation: Complete all paperwork legibly and effectively, ensuring all details are clear for both clients and invoicing purposes.

• Calculation Competence: Perform necessary calculations for both plumbing tasks and invoicing with precision.

• Payment Handling: Comfortably ask for payment and handle transactions professionally, ensuring a smooth client experience.

• Safety First: Adhere to all safety standards and processes, ensuring a safe working environment for yourself and others.

• Physical Readiness: Climb ladders and work in tight spaces as needed to address various plumbing challenges.

• Code Compliance: Stay up to date with and adhere to all state plumbing codes, ensuring all work meets regulatory standards.

• Membership Advocacy: Communicate the benefits of our club memberships effectively, adding value to the client experience.

• Performance Metrics: Meet and exceed key performance standards, including callback ratio, average ticket, revenue, productivity, membership conversion, and accurate pricing.

The 8 Elements of Respect

• Respect Your Time (Navigational Skills): Read maps and use GPS effectively to reach clients efficiently and on time.

• Respect Yourself (Professional Presentation): Maintain a professional image by arriving punctually, wearing company uniforms, and presenting yourself neatly and well-groomed.

• Respect the Law (Driving Proficiency): Hold a clean driving record with a valid driver’s license and be capable of driving both standard transmissions and larger trucks.

• Respect the Client (Client Communication): Communicate effectively with all clients, ensuring a respectful and inclusive approach, particularly with women.

• Respect Your Future Advisors (Mentorship Abilities): Supervise and mentor apprentices, sharing your expertise to foster their development.

• Respect the Home (Home Protection): Respect and protect clients’ homes by wearing shoe covers and maintaining a clean and organized work area.

• Respect Company Property (Truck Maintenance): Keep your truck clean, well-stocked, and accurately inventoried to ensure efficiency and professionalism.

• Respect Your Future (Commitment to Growth): Embrace ongoing training opportunities for personal development and actively participate in training new employees to uphold our standards.

Location

• Field position. Daily duties will be performed in and around Pierce County.

• Paperwork and money collected is returned to the office located in University Place.

Compensation

• At Your Service Plumbing offers a competitive performance-based compensation plan where Certified Plumbing Technicians earn 20% of the revenue they generate. In addition to this performance pay, you will receive a base hourly rate for sick time, PTO, and overtime. We also provide opportunities for additional earnings through SPIFFs for client memberships and positive reviews.

Working Conditions

• Typically, a 40-hour work week with four ten-hour shifts per week. Position does require additional hours during “on-call” rotation and when necessary to finish work in progress.

• Must be available for on-call rotation.

• Work includes working indoors and outdoors, in inclement weather and temperature extremes.

Educational Requirements

• You must maintain your certification by obtaining the required continuing education credits.

• Other training which promotes sales, client relations and personal growth is expected.

Drug/Alcohol Testing/Motor Vehicle Testing—Safety Sensitive Position

• This position is safety sensitive position for which impairment while working presents a substantial risk of death, within the meaning of RCW 49.44.240(3)(g).

• Drug/Alcohol Testing/Motor Vehicle Testing may be performed prior to employment and at random times during employment with no advanced knowledge. If position includes access to a company vehicle, motor vehicle checks will also be performed.

Working Relationships

• Position reports directly to the operations manager.

• Courtesy and respect are always expected toward ALL members of our team.

• Being a team player who exhibits Hungry (wants more out of life and willing to work for it), Humble (communicates with humility vs. arrogance) and Smart (understands their impact on other people). 

General

• Ability to perform as a team player.

• Other duties as assigned by manager.

The job description is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change without notice.