Hiring a Plumbing Professional Who Cares

Hiring a Plumbing Professional Who Cares: A Perspective from Kathy Thaut, General Manager of At Your Service Plumbing – At Your Service Plumbing has proudly served our community for over 40 years, and our success lies in one core value: care. As the owner, I’ve learned hiring team members who genuinely care about their work, their coworkers, and our clients is key to building a successful company. Our team doesn’t just fix plumbing issues; they provide peace of mind, safety, and comfort to every homeowner they serve. This level of care starts with the people we hire.

When we consider potential team members, we look for individuals who align with our mission: humbly serving clients with honesty, integrity, and respect while maintaining their homes’ plumbing systems. But what does “care” look like in action?

Hiring a Plumbing Professional Who Cares

 

Defining Care in Our Company

For us, caring means more than technical skills—it’s about empathy, dedication, and alignment with our values. A team member who cares:

• Cares about the work: They are passionate about providing quality plumbing services and take pride in their craft.
• Cares about others: They treat colleagues and clients with respect, creating trust and lasting relationships.
• Cares about growth: They strive to learn and improve professionally and personally, contributing to the team’s overall success.

How We Identify Team Members Who Care

We look for evidence of care in past experiences through a rigorous hiring process. During interviews, we ask candidates to share moments when they went above and beyond for a client or supported a struggling teammate. We also assess emotional intelligence, seeking individuals with self-awareness, empathy, and strong social skills.

Our process also includes team involvement. Existing team members participate in interviews, offering valuable insights into how a candidate might fit into our culture. This ensures every new hire joins a supportive, collaborative environment.

Why Care Matters

Hiring people who care isn’t just about filling a role—it’s about building a legacy. At Your Service Plumbing thrives because our team genuinely invests in the safety and comfort of our clients. When homeowners invite us into their homes, they trust us to solve problems with professionalism and empathy. That trust is earned by team members who see their work as more than a job—it’s a way to make a difference.

By prioritizing care in our hiring process, we uphold our mission to serve families as trusted advisors and safeguard their homes. Together, we’re not just maintaining plumbing systems—we’re building peace of mind, one home at a time.

Consider the Lifetime Diamond Club and have our team come and inspect your home!

Give us a call today to schedule a fall plumbing checkup! (253) 200-1264

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